Questions about CruiseDeals.com

CruiseDeals.com is owned by the Carlson Companies one of the largest and most respected travel companies in the world. We pride ourselves on our level of service and our integrity. We are a member of the Better Business Bureau and a member in good standing of BBBOnline. For your comfort and assurance all credit card payments on our online booking system as well with a live agent will be charged only by your specific Cruise Line.

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Our rates are lower for a number of reasons. One, our size allows us to negotiate special deals and rates with the cruise lines. We pass these lower rates on to our customers. Two, we hold blocks of space on many sailings. These groups give us the ability to secure a lower rate for our customers.

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Very secure. CruiseDeals.com has an encrypted secure server that guarantees your credit card will only be seen by our office and your cruise line.

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Once you make your online reservation, an agent from CruiseDeals.com will contact you via telephone and introduce him/herself. They will answer any and all questions you may have regarding your cruise. They will be your personal cruise counselor. We pride ourselves on our level of customer service. Our people make all the difference! Please note that CruiseDeals.com does not charge any additional service fees for working with a travel professional.

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CruiseDeals.com values our employees as much as we value our customers. We allow our agents to be home with their families on Sunday and/or attend church. We feel it is extremely important for them to have a balanced home life with their work. Our management believes by giving them this balance they will be much better agents for our customers. We are, however, available most evenings until midnight EST and on Saturday to assist you.

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If you can't find the answer to your question here, try one of the other Booking FAQ categories below. Or call our friendly agents toll-free at 800-668-6414, Monday through Thursday 8am to 12am, Friday 8am to 8pm or Saturday 9am to 8pm EST.

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